Contact us

One inbox handles everything — orders, changes, returns, and questions about how a candle is burning. We reply to every email within 2 business days.

Email: service@lorqesiavip.com

Phone: +1 (951) 631-8110

Hours: Monday to Friday, 9AM–6PM Pacific Time (PT)

Before you write

If your question is about delivery times, duties or shipping to your country, our shipping policy answers it faster than we can. If it is about returning an unused candle, the refund policy has the steps. If a candle is tunnelling or the wick is mushrooming, care and materials will tell you why.

For anything else, send us your order number if you have one. It saves a round trip.

Who we are

Lorqesia is operated by Make Trendy Limited.

Please do not post anything back before you have emailed us. We will reply with the correct return address.