Contact us
One inbox handles everything — orders, changes, returns, and questions about how a candle is burning. We answer within one business day, Monday to Friday.
Email: info@lorqesia.com
Before you write
If your question is about delivery times, duties or the cost of shipping to your country, our shipping policy answers it faster than we can. If it is about returning an unused candle, the refund policy has the steps. If a candle is tunnelling or the wick is mushrooming, care and materials will tell you why.
For anything else, send us your order number if you have one. It saves a round trip.
Business details
Lorqesia is a trading name of Hong Kong Witzvah Technology Co., Limited.
Room 602, 6/F, Kai Yue Commercial Building, No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong.
The address above is our registered office. It is not a shop and it does not receive returns — email us first and we will send you the correct return address.