Contact information

Last updated 20 October 2026

Lorqesia is operated by Make Trendy Limited.

How to reach us

Email: service@lorqesiavip.com

Phone: +1 (951) 631-8110

Hours: Monday to Friday, 9AM–6PM Pacific Time (PT)

One team handles orders, changes, returns, replacements and product questions. We reply to every email within 2 business days.

You can also use the form on our contact page. It reaches the same inbox.

What to include

If your message is about an existing order, please include the order number. If a candle arrived damaged, attach a photograph. Both save a round of emails.

Returns

Please do not post anything back before you have emailed us. We will reply with the correct return address and instructions.

Where else to look first

• Delivery times and rates: shipping policy.
• Returns and refunds: refund policy.
• Burning, trimming and reusing the vessel: care and materials.
• Common questions: FAQ.