Shipping policy
Last updated 20 October 2026
Processing time
Orders are checked and packed within 1–3 business days of payment clearing (Monday to Friday, excluding public holidays). You will receive a tracking link by email as soon as the parcel is handed to the carrier.
Shipping rate
Shipping is charged at one flat rate of US$5.99 per order, not per item, to every destination we ship to. The exact amount for your order is shown at checkout before you pay.
Delivery estimates
| Destination | Rate per order | Estimated delivery |
|---|---|---|
| United States | US$5.99 | 7–12 business days |
| Canada, United Kingdom, European Union and Australia | US$5.99 | 8–15 business days |
| Everywhere else we ship | US$5.99 | 10–20 business days |
These are estimates from the day the parcel is handed to the carrier, not the day you order. Customs inspections, carrier backlogs and peak periods can add time, and none of that is within our control.
Tracking
Every order ships with tracking. If the tracking has not moved for more than seven business days, email service@lorqesiavip.com with your order number and we will open a case with the carrier.
Duties, taxes and customs
Prices at checkout do not include import duty, VAT, GST or customs handling fees charged by the destination country. Where these apply they are payable by you, usually to the carrier before delivery. We declare the true value of the goods on every parcel and we cannot mark a shipment as a gift.
Addresses
Please check your address before you pay. If a parcel is returned to us because the address was wrong or incomplete, we will refund the goods but not the original shipping, and re-delivery is charged again.
Breakage in transit
Every vessel is packed in moulded protection, but stoneware can still break. Send a photograph to service@lorqesiavip.com within 14 days of delivery and we will replace it at no cost. Please do not post broken pieces back.
Lost parcels
If a parcel is confirmed lost by the carrier we will replace it or refund it in full, whichever you prefer.
Where we do not ship
We ship to most countries. A small number are excluded, and checkout will not offer a rate for those destinations.
Contact
Anything about delivery: we reply to every email within 2 business days.
Email: service@lorqesiavip.com
Phone: +1 (951) 631-8110
Hours: Monday to Friday, 9AM–6PM Pacific Time (PT)